Refund Policy

Refund Policy – Glintelle

Last Updated: [05/02/2025]

At Glintelle, we strive to provide high-quality beauty and personal care products. If you are not completely satisfied with your purchase, we’re here to help.

Refund Eligibility

To be eligible for a refund, your item must meet the following conditions:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • You must request a return within 30 days of receiving your order.
  • Items marked as final sale, gift cards, or hygiene-related products (such as epilators and facial cleansing tools) are non-refundable unless defective.

How to Request a Refund

  1. Email us at support@glintelle.com with your order number and reason for the refund request.
  2. Our support team will review your request and provide further instructions.
  3. If approved, you’ll receive details on how to return the product.

Refund Processing

  • Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 5-10 business days to your original payment method.
  • Shipping fees are non-refundable.

Late or Missing Refunds

If you haven’t received your refund yet, please:

  1. Check your bank account or payment method.
  2. Contact your bank or credit card company—it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still haven’t received your refund, email us at support@glintelle.com.

Damaged or Defective Items

If you received a damaged or defective item, contact us at support@glintelle.com within 7 days of delivery with photos, and we’ll arrange a replacement or refund.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at support@glintelle.com.

For any questions, feel free to reach out to our customer support team at support@glintelle.com. We’re happy to help! 😊